Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at [email protected] .

Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us anytime at [email protected]

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Return Policy – Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care products (e.g., hair styling tools, brushes and accessories)

If you have any questions or concerns about a specific item, please contact us before submitting a return request.

🚫 Please note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive your desired item is to return the item you have and place a new order separately. Once your return is accepted, you can proceed with purchasing the new item.

European Union – 14-Day Cancellation Right

For items shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. As mentioned above, the item must be in its original condition—unworn, unused, with tags, and in its original packaging—and you must provide proof of purchase.

Refunds

We will notify you once we have received and inspected your return, informing you whether your refund has been approved.

If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at [email protected]