Privacy policy

Privacy Policy

Last Updated: February 3, 2024

This Privacy Policy describes how HairOra Store (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.hairorastore.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to users of our Services, whether as customers, website visitors, or other individuals whose personal information we collect as outlined in this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, and the “Last Updated” date will be revised accordingly. We will also take any legally required steps to notify you of material changes.

How We Collect and Use Your Personal Data

To provide the Services, we collect various types of information depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect our Services, our rights, and the rights of our users.

What Personal Data Do We Collect?

The type of personal information we collect depends on your interaction with our Site and Services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of data we collect.

Information You Provide Directly

You may provide us with the following information when using our Services:

  • Contact Information – Name, address, phone number, and email address.
  • Order Information – Name, billing address, shipping address, payment details, email address, and phone number.
  • Account Information – Username, password, security questions, and other security-related details.
  • Customer Support Information – Any information shared when communicating with us, such as messages sent via our Services.

Certain features may require you to provide specific information. Choosing not to provide this information may limit your ability to use these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies. This data may include:

  • Device Information – Details about the device you use to access the Site.
  • Browser Information – Type and version of your web browser.
  • Network Connection Information – Data about your internet connection.
  • IP Address – Used for security and analytics purposes.
  • Interaction Data – Information about how you engage with our Services.

Information from Third Parties

We may also collect data from third-party sources, such as:

  • Service providers that assist with website operations, such as Shopify.
  • Payment processors that handle transactions securely (e.g., bank details, credit/debit card information, billing addresses).
  • Advertising & analytics partners that help us improve our marketing efforts.

These third-party data sources comply with their own privacy policies. Please refer to the Third-Party Websites & Links section below for more details.

How We Use Your Personal Data

Providing Products & Services

We use your personal data to process transactions, fulfill orders, send notifications, facilitate returns/exchanges, manage accounts, and ensure smooth operation of our Services. Shopify may also use your data to enhance your experience across its platform, following its Privacy Policy.

Marketing & Advertising

We may use your data for marketing purposes, such as sending promotional emails, SMS, or mail. Additionally, we may personalize advertisements on our Site and other platforms. If you are in the European Economic Area (EEA), we process this data based on our legitimate interest (Article 6(1)(f) GDPR).

Security & Fraud Prevention

We use your data to detect, investigate, and prevent fraudulent, illegal, or harmful activities. If you register for our Services, you are responsible for maintaining the security of your login credentials. If you suspect unauthorized access, please contact us immediately.

Communication & Service Improvement

We use your data to provide customer support, respond to inquiries, and improve our Services. This processing is based on our legitimate interest in maintaining customer relationships (Article 6(1)(f) GDPR).

Cookies & Tracking Technologies

Like many websites, we use cookies to operate and enhance our Site, store preferences, and analyze user behavior. More details about cookies used via Shopify can be found at Shopify’s Cookie Policy.

You can disable cookies in your browser settings; however, doing so may affect your user experience.

How We Share Personal Data

We may share your personal data in the following circumstances:

  • With service providers (e.g., payment processors, customer support, IT management, data analytics).
  • With business & marketing partners for advertising and service enhancements.
  • With affiliates within our corporate group.
  • In legal or security matters, such as fraud prevention, mergers, or regulatory requirements.

We do not sell or share personal data without your explicit consent.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from users under 16. If you believe a child has provided personal information, contact us to request its deletion.

Security & Data Retention

We take security seriously but cannot guarantee 100% protection against unauthorized access. Data retention periods depend on factors such as account management, legal requirements, and dispute resolution.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Information – Request details on how we collect and use your data.
  • Deletion – Request the removal of your personal data.
  • Correction – Request updates to inaccurate data.
  • Data Portability – Receive a copy of your data in a transferable format.
  • Opt-Out of Sale/Sharing – Restrict data usage for targeted advertising.
  • Processing Restrictions – Limit how we process your data.
  • Withdraw Consent – Revoke any previously granted permissions.

To exercise these rights, please contact us using the details below.

International Users

We may store and process your data outside your country, including transfers to countries with differing data protection laws. For EEA residents, we rely on Standard Contractual Clauses for secure data transfers.

Contact Us

For privacy-related questions or to exercise your rights, please contact us:

📧 Email: [email protected]
📍 Address: Thomasstr. 11, Worms, 67549, Germany

We are responsible for your personal data as defined by applicable data protection laws.